APPLICATION SUPPORT MANAGER

SALARY:
8 000-14 000 PLN GROSS

LOCATION:
GLIWICE, POLAND

// WHO WE ARE LOOKING FOR
  • A person who is ready to manage a team of Application Support Engineers who support clients 24/7 in everyday use of our applications
  • A leader who would set up direction in which our department should be developing

It would be ideal if you already have experience in managing a team of at least five specialists from Application Support or Helpdesk.



// IF YOU
  • are willing to manage day-to-day operational interactions with our clients
  • are eager to coordinate work of Application Support team to meet our Service Level Agreements
  • have experience in reporting on the overall performance of the team and suggest possible areas of improvement
  • are keen to manage team schedules, recruitment, training, and performance evaluation
  • like to define and organize processes and tools which we are working on a daily basis
  • can ensure that active cooperation with other departments of the company is maintained



MOREOVER, YOU
  • have Application Support experience
  • are familiar with Atlassian products family – especially Jira Service Desk
  • can ensure that tasks are being performed according to ITIL guidelines
  • are proficient in spoken and written English
  • understand Scrum-related concepts
  • are willing to explore cloud-related concepts (familiarity with Microsoft Azure or Google Cloud Portal is a plus!)
  • do not hesitate to delve into technical documentation
  • have a basic understanding of technical knowledge related to Unix systems, software development, API and databases



Send us your CV and meet us at an interview

// WHO ARE WE

ENGINEERS BEHIND COMMERCE SUCCESS OF OUR CLIENTS – we focus on business objectives, while we make sure technology is on the right track and will let them lead in the future.

12+ years of E-commerce Enterprise Experience delivering most advanced commerce solutions for European customers.


OUR CLIENT BENEFIT FROM:
  • Broad project experience
  • Technological knowledge
  • Expertise in Agile processes
  • Our passion for creating the best possible business output out of the technical baseline



BRINGING COMMERCE TO THE NEXT LEVEL

We believe commerce is going through a paradigm shift. The future belongs to best-of-breed backend solutions chosen to support clients' needs ideally. Neat mobile-first PWA frontend provides perfect customer experience and glues those services together in one seamless platform.

As pragmatists, we know though that often the reality is still not there. Together with the clients, we establish and execute a clear strategy to bring commerce platforms to a new level.



// WHAT WE DO

Commerce success relies on the efficient use of technology in a wide range of areas. At ENGINIETY, we:

  • advice on the transformation strategy
  • deliver projects based on leading software platforms
  • build ready-to-use components to increase ROI, and
  • provide support and operations for the overall solution



WHAT ARE WE FOCUSED ON
  • SAP Commerce Delivery
  • commercetools and Microservice-based Commerce
  • DevOps & Application Support
  • Consulting & Advisory
  • IPA.C – ENGINIETY PWA frontend framework

    A sophisticated commerce business strategy requires a compound platform for its effective execution. Whether it is based on conventional software like SAP Commerce or modern best-of-breed concepts, it will always consist of key subsystems covering particular business processes.



We see the following types of solutions as success factors for any commerce business:
  • Transactional Commerce
  • Product Information Management (PIM) and Product Content Management (PCM)
  • Digital Experience Platforms (DXP & CMS)
  • Digital Asset Management (DAM)



// WE OFFER
  • a full-time job with an employment contract
  • financial terms based on your competences and experience, between 8 000-14 000 PLN gross
  • work on cutting-edge technologies and dynamically developing commerce projects
  • private health care, a MultiSport card, and life insurance
  • an English language course
  • professional development possibilities such as training sessions, certificates, and attendance of conferences
  • access to our library – if you can’t find what you’re looking for, we can order it for you
  • regular integration events, for example – trips and on site parties



If you have any questions, please contact

OLA KAMIZELICH-JARUSZEWSKA
OFFICE SPECIALIST
// +48 696 308 342
// ALEKSANDRA.KAMIZELICH@ENGINIETY.COM